Dramatic Rise in TSA Call-Out Rates at BWI Airport
PILLAR DIAGNOSTIC // WEEK 13
“Despite the variation in call-out rates, the overall trend indicates a concerning level of personnel shortages at BWI airport, with high call-out rates persisting across multiple days. The situation requires ongoing monitoring and potential resource adjustments to mitigate impacts on airport operations.”
Proposed action
Maintain heightened awareness and readiness to address personnel shortages at BWI, while proactively communicating with TSA leadership to explore staffing support measures.
THE MECHANICS
What happened
Major airport call-out rates indicate significant personnel shortages at BWI.
THE MACHINE
Sources & records
BWI experienced a call-out rate of 30.4% on Monday, March 23, while a higher rate of 38.1% was reported for the previous day, Sunday, March 22.
THE MAP
Context & constraints
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THE MOOD
Framing & reaction
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